Opening For Major Incident Manager role with our MNC Client!!

From 5 to 10 year(s) of experience
₹ Not Disclosed by Recruiter

Job Description

Greetings from SPIGOT!!

Hope this finds you well and best of all times!!

We are a software company, specializing in, Software Products, Custom Software Application Development, staffing services and Recruitment. (

We have been retained by our client to help them source candidates for few positions which are critical at this point of time in their company.

Position: Major Incident Manager

Job Location: Bangalore

Job Description:

Education and Experience

* A Bachelor's degree in computer science, related field or equivalent experience

* In-depth experience in ITIL incident management with good understating of problem and change processes

* Strong working knowledge of IT operations and support organizations

* 5+ years working in a service or IT support role, incident management preferred or can demonstrate equivalent

* Working in SIAM knowledge/environment is an added advantage.

* Working experience in a production/operational environment, international experience valued

* Proven ability to work under pressure* Excellence in facilitating the resolution of complex incidents

* ITIL Accredited

Knowledge, Skills and Competencies

* In-depth knowledge of end-to-end IT incident management process

* Knowledge of Service management tools and ITIL best practices* Strong problem-solving and analytical skills

* Proven ability to build and manage relationships effectively

* Strong organizational and prioritization skills; ability to handle multiple incidents/demands simultaneously while adapting to constantly changing requirements.

* Excellent oral and written communication skills, including the ability to speak at an appropriate technical and business level for the audience and prepare written proposals and recommendations

* A focus on Customer/business satisfaction, with strong interpersonal skills and responsiveness

* Understands strategic business objectives and proposes relevant technical solutions and alternatives

* Ability to communicate with all levels of technical and management staff

* Passionate about Customer Service and displays sense of urgency* Displays Leadership & Authority when facilitating

If interested, please mail your updated cv to along with the below details:

  • Total Experience:
  • Rel Experience in Major/Critical Incident Manager:
  • CCTC:
  • ECTC:
  • NP:
  • Company:
  • Current Location:
  • Reason for Job change:
  • Offer:
  • Open for a contract position?:

If not interested, please share the same with your peers, ex peers, friends, colleagues etc...Please feel to call me / write to me for any further information/clarification required.

Role:Change Manager

Salary: Not Disclosed by Recruiter

Industry:Software Product

Functional Area:Project & Program Management

Role Category:Technology / IT

Employment Type:Full Time, Permanent


UG:B.Sc in Any Specialization

Company Profile

Spigot Software Private Limited

A Media Company

Company Info
View Contact Details+

Contact Company:Spigot Software Private Limited